How To: Get help selecting a Glass Part
If the vehicle you selected has a lot of different choices, it may help to use the Elmo AI Need Help button on the Vehicle Lookup Grid. This button will present a dialog screen that will ask a series of questions for you to ask the consumer to narrow down the specific part that is needed.
Please follow these steps to use this feature.
- Please select the vehicle using the Vehicle Search
- When the parts are displayed in the Vehicle Lookup grid, you can click the Need Help button to launch Elmo AI.
- Choose the part category that you want to filter
- Answer the questions that are presented and click Yes or No based on the consumer responses to your question.
- If you make a mistake, click the arrow in the top left corner to restart the process. Once enough questions have been asked, you will be presented with a part. To view the part options, click View Part.
- This will expand the part in the Vehicle Lookup grid and move the part to the top of the grid so you can choose color and any additional parts required.