Advantages of Using Elmo Anywhere

If you are a current Elmo32 customer here is some information about the upgrade process and the advantages of moving to Elmo Anywhere.  If you would prefer to discuss this on the phone, give us a call Monday - Friday 9am - 4pm at 800-959-5500 and select option 2.

Please scroll to the bottom for a cost comparison, to schedule a demo, or book your time to get converted.

Upgrade Process 

IBS has developed an import program to import all of your Elmo32 data into Elmo Anywhere.  There are some limitations as to what and can be imported and that is covered in the article below. https://support.elmoanywhere.com/article/95-ea-import-elmo32-to-elmo-anywhere-conversion-notes

Suggested Process for Converting

1. Import Elmo32 data to Elmo Anywhere test environment
2. Duplicate order entry in Elmo32 and ElmoAnywhere
   1. This allows you to understand how new program works
   2. It also makes sure that all pricing / customers converted correctly for future Go Live on Production environment
3. Once you are comfortable with new system you pick a date for Go Live
   1. Day before go live, close out your day of business
   2. Upload data to IBS once day is finished
   3. IBS imports your data overnight
   4. Start using new software the following day

We have successfully completed this process for many existing customers and the feedback we have received on the new software is an overwhelming home run.  If you would like to get the process rolling please follow the steps in the article below.
https://support.elmoanywhere.com/article/87-elmo32-to-elmo-anywhere-conversion-options

Advantages of Using Elmo Anywhere vs Elmo32

• Elmo Anywhere is 100% internet based and hosted in the Microsoft Azure cloud
  • All software / Nags updates are handled by IBS
  • No Software to install - Open a web browser on ANY computer and login
  • No Backups - Your data is replicated across multiple data centers across the US
  • No Computer Failures - If your computer fails no problem.  The program and all of your data is stored securely in the cloud 
  • No Ransomware - Your data is stored securely in the cloud so even if your computer is hacked your Elmo data is safe
  • No Theft - If your computer is stolen your Elmo data is still safe in the cloud
• Easily email Invoices and Statements

• All new vehicle lookup
  • Enter 2-digit year and any portion of vehicle name to quickly find vehicle

• GlassCheck Module (additional fee per user)
  • Search all your suppliers from within Elmo Anywhere with ONE button click
  • Links cost, supplier, and supplier order number directly to EA (Elmo Anywhere) order
  • Integrates seamlessly with Cost Plus Pricing

• Installer App
  • Shows installers their jobs for the day
  • Shows parts required for today's jobs with ability to check them off as they are loaded into installer vehicle
  • Allows installers to update existing orders with missing information IE: VIN Number, License Plate, etc.
  • Allows installers to convert order to an invoice, capture signature, and payment
  • Email completed invoice to customer
    • 

All new Omni-Search for finding Orders

• • Every piece of information on an order is indexed so it's easy to find
  • Enter a portion of what you are trying to find and it will find order even if information is in the middle of a Policy #, Claim #, Phone #, etc.

THREE NEW ways to price glass when creating orders

• Cost Plus Pricing
  • Setup your discount to use Cost Plus Pricing by tiers

• Cost Plus Markup Percent
  • Setup your discount to Markup the cost of the glass by a percentage.
  • Can also provide cost tiers based on price

• Cost Plus Margin Percent
  • Setup your discount to Markup the cost of the glass by Margin.
  • Can also provide cost tiers based on price

• VIN Lookup

We have partnered with THREE different vendors to provide VIN to Glass to matches

• Autobolt & RightGlass Integration (additional charge per lookup)
  • Easily see what windshields fits a vehicle by VIN using the RightGlass integration from Solara

• Glass Match (additional charge per lookup)
  • Shows you how many times a windshield has been installed for a particular VIN
  • Provides a link to photos to verify you've chosen the correct windshield
  • Allows you to request the exact part if more than one option is returned (results can take up to 24 hours)
  • Can expedite the part request for an additional $1 (results typically delivered within 1 hour)

• All new Schedule interface
  • Schedule multiple installers per job
  • Schedule multiple appointments per job
    • great for flat glass or R&R's
  • Create unlinked appointments so jobs don't accidentally get scheduled to an installer
    • great for vacation, lunch, Dr. appointments, etc.

• Credit Card integration
  • easily take credit cards from within EA
    • currently integrated with Card Connect

• Web Quote
  • Web Quote allows consumers to generate their own quote on YOUR website
  • If using a Cost-Plus discount, it will stock check your supplies to verify part is available (GlassCheck integration required)
  • Consumers can email completed quotes to themselves
  • ALL Quotes are saved in Elmo Anywhere for easy follow up
  • Requires consumers to enter their contact information before showing quote results
  • Allows you to provide quotes to consumers 24/7 - 365 days a year without human interaction

• CRM Integration
  • Our CRM integration offers the following features
    • Unified Inbox - All social media, Email, and text messages are delivered to ONE unified inbox so it's easy to see all your messages in one place
      • 
    • Send text messages to customers when the job is completed
    • Send text message reminders about an upcoming appointment
    • Text message to leave a review after a job is completed
    • Pipeline Management to see what stages orders are in
      • 
    • Reporting Dashboard
      • 
    • Web Chatbot - Allows consumers to Chat with you when on your website
    • Automate Follow up SMS/Email sequences - CRM sends text messages and emails for several weeks to follow up on Quotes that were not converted to a Work Order/invoice.  Consumers can OPT OUT anytime they want.
    • Custom Workflow Automations - Sends automated text messages based on real time actions.  For exmaple:
      • Customer Scheduled a job - Notifies customer of their scheduled appointment
      • Job has been completed - Sends text telling customer vehicle is ready for pickup
      • Review Request - Sends text message asking for a review after customer check out
        
        • 

Elmo Anywhere vs Elmo32 Cost Comparison

Effective (1/1/2024)

Ready to get started?

Want a demo?

CLICK HERE - to book a demo 

Ready to try out Elmo Anywhere? 
CLICK HERE - for date and time to convert to our TEST site 
                         (recommended to learn new product and make sure conversion works successfully)

CLICK HERE - for date and time to convert to our PRODUCTION site